Troubleshooting: Getting support
If you need to get support regarding an issue or you have a question, please contact us at firstname.lastname@example.org.
If the issue is technical, send us the application logs as described below.
Collect automatically generated report
You can download an automatically generated report from the Web user interface via the Admin > Global configuration menu:
At the end of the page, click Download Report:
Manual process to collect logs
It can happen that the system fails to start due an error. Since the impossibility to download the automatically generated report, the following files should be added manually to a compressed archive:
The application logs: the
logfolders stored in
The application configuration (optional): the
production.jsonfile stored in
Depending on your situation, the configuration file (
production.json) may sometimes contains clear-text passwords. Consider redacting such password before sharing your configuration with the support team.