Troubleshooting: Getting support
If you need to get support regarding an issue or you have a question, please contact us at firstname.lastname@example.org.
If the issue is technical, send us the application logs as described below.
You can download an automatically generated report from the Web user interface via the Admin > Global configuration menu:
At the end of the page, click Download Report:
It can happen that the system fails to start due an error. Since the impossibility to download the automatically generated report, the following files should be added manually to a compressed archive:
The application logs: the
logfolders stored in
The application configuration (optional): the
production.jsonfile stored in
Depending on your situation, the configuration file (
production.json) may sometimes contains clear-text passwords. Consider redacting such password before sharing your configuration with the support team.